Shipping policy
At ALTRE, every order is handled with care to ensure your pieces arrive in perfect condition.
Processing Time
All orders are processed within 2–5 business days after purchase. During high-demand drops or restocks, processing may take slightly longer, but we always work to ship orders as quickly as possible.
Shipping Time
Once your order has been processed and shipped, estimated delivery times are:
- U.S. Orders: 3–7 business days
- International Orders: 7–14 business days (varies by location)
You will receive a tracking number once your order has been shipped so you can follow it every step of the way.
Order Tracking
As soon as your order ships, you’ll receive an email with tracking information. Please allow 24–48 hours for tracking updates to appear.
Delays
While we strive for fast and reliable delivery, delays may occur due to high order volume, carrier issues, or customs processing for international orders. ALTRE is not responsible for delays once the package has been handed to the shipping carrier.
Lost or Stolen Packages
ALTRE is not responsible for lost or stolen packages marked as “delivered” by the carrier. If this happens, please contact the shipping carrier directly to resolve the issue.
Questions
If you have any questions about your order, contact us at:
Altreapperal@gmail.com
ALTRE
Designed For The Unseen Version Of You